Shipping policy


Fast & Reliable Delivery Across the United States

At Pawvane, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains our shipping methods, processing times, delivery estimates, and other important shipping information.

1. Shipping Destinations

Currently, we ship exclusively within the United States, including all 50 states. We do not offer international shipping at this time. We currently do not ship to P.O. Boxes or APO/FPO addresses.

2. Order Processing & Cut-off Time

Order Cut-off Time: 5:00 PM PST (GMT-08:00), Monday – Friday

Handling Time: 1–2 Business Days (Monday – Friday)

Orders placed after the daily cut-off time, or on weekends and holidays, will begin processing on the next business day. You will receive an order confirmation email as soon as your order is placed.

3. Shipping Rates & Transit Times

All delivery estimates are calculated in business days (Monday – Friday) and begin once an order has shipped.

Shipping Method Transit Time Shipping Cost
Standard Shipping 3–5 Business Days $5.00

Total Estimated Delivery Time: 4–7 Business Days (1–2 Business Days Handling + 3–5 Business Days Transit)

Please note that transit times are estimates provided by our carriers and are not guaranteed. Delivery may occasionally take longer due to weather, holidays, or carrier delays.

4. Shipping Carriers

Orders may be shipped using USPS, UPS, FedEx, or another trusted carrier, depending on your delivery location and package requirements.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become available on the carrier's website.

You can also check your order status anytime using our Order Tracking page.

6. Damaged, Lost, or Missing Packages

Damaged or Defective Items

If your order arrives damaged or defective, please follow these steps:

  1. Take clear photos of the product, packaging, and shipping label.
  2. Contact us at support@pawvane.com within 7 days of delivery.
  3. Include your order number and photos so we can resolve the issue as quickly as possible.

Once reviewed, we will provide an appropriate resolution — which may include a replacement or refund — in accordance with our Refund Policy.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window:

  • Check your tracking information for the latest status.
  • Allow up to 24 hours for tracking updates, as carrier systems can lag.
  • Contact the shipping carrier directly for real-time investigation.
  • If the issue remains unresolved, contact our support team at support@pawvane.com with your order number, and we will investigate and help find a resolution.

7. Backorders & Out-of-Stock Items

In the rare event that an item becomes unavailable after your order is placed, we will notify you by email with the option to wait for restock, choose a substitute item, or receive a full refund.

8. Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Pawvane is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout. If you notice an error, contact us immediately so we can attempt to correct it before your order ships.

9. Order Cancellations & Modifications

If you need to cancel or modify your order, please contact us as soon as possible at support@pawvane.com and include your order number.

We'll do our best to accommodate your request. However, once an order has been processed or shipped, it can no longer be canceled or modified.

10. Prices & Currency

All prices displayed on our website are listed in United States Dollars (USD).

Applicable taxes, if any, will be calculated and displayed during checkout.

11. Contact Information

For any questions regarding shipping or your order, please contact our customer support team.

Shop Name: Pawvane

Email: support@pawvane.com

Live Chat: Available on our website

Phone: +1 (360) 559-0399

Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)

Business Address: 15012 Meridian E Ste 4, Puyallup, WA 98375, USA