Refund policy

At Pawvane, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help and will do our best to resolve your concern quickly and fairly.

1. Return Window

We accept returns within 30 days of the delivery date (not the order date), provided that:

  • The item is unused, unwashed, and in its original condition and packaging
  • The item is not marked as Final Sale or otherwise excluded under Section 5 below
  • Both defective/incorrect items and change-of-mind returns are accepted under these conditions

2. How to Initiate a Return

To start a return, please follow these steps:

  • Email us at support@pawvane.com with your order number and the reason for the return.
  • Our team will review your request and respond within 1–2 business days.
  • Once approved, we will email you a prepaid return shipping label and return instructions.
  • Ship the item back to: 15012 Meridian E Ste 4, Puyallup, WA 98375, USA.
  • Once the item is received and inspected, we will process your refund if the return is approved.

Items returned without prior authorization, or that do not meet the eligibility requirements in this policy, may not be accepted or may not qualify for a refund.

3. Refunds

Approved refunds are issued to the original payment method used for the purchase. Refunds are typically processed within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible under this policy) and place a new order.

5. Non-Returnable / Excluded Items

The following items are not eligible for return or refund:

  • Worn, washed, or used dog clothing
  • Items that are damaged, stained, or altered after delivery
  • Items returned without their original condition and packaging
  • Items marked as Final Sale
  • Items returned after the 30-day return window

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number
  • A photo of the issue

Email: support@pawvane.com

After verification, we will arrange a free replacement or issue a full refund, at no additional cost to you.

7. Return Shipping Costs

Pawvane provides free return shipping for all approved, eligible returns.

Once your return request is approved, we will send a prepaid return shipping label. Customers are not responsible for return shipping costs on approved returns.

8. Restocking Fees

Pawvane does not charge any restocking fees.

If your return is approved and meets the conditions in this policy, you will receive your full refund with no restocking charges.

9. Contact Us

Shop Name: Pawvane

Email: support@pawvane.com

Live Chat: Available on our website

Phone: +1 (360) 559-0399

Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)

Business Address: 15012 Meridian E Ste 4, Puyallup, WA 98375, USA