Payment Policy

Thank you for choosing Pawvane.

We are committed to providing a secure, convenient, and transparent payment experience for every customer. This Payment Policy explains the payment methods we accept and how payments are processed. By placing an order on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

We offer secure and trusted payment options to ensure a smooth checkout experience.

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro
  • Visa Electron

All payments are processed securely through our trusted payment provider(s). Other secure payment options, if available, will be displayed during checkout.

All prices are displayed and processed in United States Dollars (USD).

2. Payment Security & Encryption

Your security is our priority. To protect your personal and financial information:

  • Our website uses SSL (Secure Socket Layer) encryption to protect your data during transmission.
  • Payments are processed through PCI-DSS compliant payment providers that follow industry-standard security practices.
  • Pawvane does not store your full credit or debit card information on our servers at any time.
  • Your personal information is handled in accordance with our Privacy Policy.

3. When You Are Charged & Order Confirmation

Your payment method is charged at the time of purchase, once your order is successfully authorized. Orders are only processed after payment has been successfully verified.

Once your payment is confirmed, you will receive an order confirmation email with your order details. If you don't receive this email within a few minutes, please check your spam or junk folder before contacting our support team.

4. Currency & Taxes

All prices on our website are listed and processed in United States Dollars (USD). If you are using a payment method issued in another currency, your bank or card provider may apply their own currency conversion rate or additional transaction fees.

Applicable sales taxes, when required, are calculated based on your shipping destination and will be displayed during checkout before you complete your purchase.

5. Billing Information

To help prevent delays, please ensure your billing information is accurate and matches your payment method during checkout. Incorrect or incomplete billing details may result in:

  • Payment authorization failure
  • Order delays
  • Order cancellation

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@pawvane.com and include your order number.

We'll do our best to accommodate your request. However, once an order has entered processing or has been shipped, it can no longer be canceled.

7. Failed or Declined Payments

If your payment is declined, fails, or cannot be authorized, your order will not be processed. Before trying again, please:

  • Verify that your billing information is correct.
  • Ensure your payment method has sufficient available funds.
  • Contact your bank or card provider if the issue continues.
  • Try another accepted payment method.

Pawvane is not responsible for delays caused by failed or declined payment authorizations.

8. Refunds

Approved refunds are processed in accordance with our Return & Refund Policy.

If your refund is approved, it will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

9. Fraud Prevention

To protect both our customers and our business, Pawvane reserves the right to:

  • Review orders for potential fraud.
  • Request additional verification when necessary.
  • Cancel or refuse any order that appears suspicious, unauthorized, or potentially fraudulent.

If an order is canceled due to suspected fraudulent activity, any captured payment will be refunded to the original payment method.

10. Chargebacks & Disputes

We value our customers and strive to resolve any issues quickly and fairly.

If you experience a problem with your order or payment, please contact our support team at support@pawvane.com before initiating a chargeback with your bank or payment provider. We'll do our best to resolve the issue promptly and directly.

11. Contact Us for Payment Support

If you have questions about payments or billing, please contact us:

Shop Name: Pawvane

Email: support@pawvane.com

Live Chat: Available on our website

Phone: +1 (360) 559-0399

Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)

Business Address: 15012 Meridian E Ste 4, Puyallup, WA 98375, USA