Payment Policy
At Pawvane, we are committed to providing a secure, convenient, and transparent shopping experience. By placing an order through our website, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We offer secure and trusted payment options to ensure a smooth checkout experience.
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
All payments are processed securely through Shopify Payments using encrypted payment gateways to protect your personal and financial information.
Payment Security
Your security is our priority.
Pawvane uses SSL (Secure Socket Layer) encryption and partners with PCI-DSS compliant payment processors to ensure all transactions meet industry security standards.
We do not store or have direct access to your credit card or payment information. All payment details are handled securely by our authorized payment providers.
Currency
All prices on our website are displayed and charged in United States Dollars (USD).
Order Cancellation
If you wish to cancel your order, please contact us within 12 hours of placing the order.
After this period, the order may already be processed or shipped and cancellation may no longer be possible.
Failed or Declined Payments
Orders will not be processed if payment authorization fails. Customers may complete their purchase using an alternative payment method
Refunds
Refunds are handled according to our Return & Refund Policy.
Once a refund is approved, the amount will be returned to your original payment method. Depending on your bank or payment provider's processing policies, it may take up to 10 business days for the refunded amount to appear in your account.
Fraud Prevention
To protect both our customers and our business, Pawvane reserves the right to refuse, cancel, or hold any order that appears suspicious, unauthorized, or potentially fraudulent.
Additional identity verification may be requested before processing certain orders.
Taxes
Applicable sales taxes, VAT, or other government-required fees may be calculated during checkout based on your shipping destination and local regulations.
Chargebacks
If you experience any issue with your purchase, we encourage you to contact our customer support team before initiating a chargeback with your payment provider.
We are committed to resolving concerns promptly and fairly.
Policy Updates
Pawvane reserves the right to modify this Payment Policy at any time.
Any updates will be posted on this page along with the revised effective date. Continued use of our website following policy updates constitutes acceptance of the revised terms.
Contact Us
If you have questions about payments or billing, please contact us:
Shop Name: Pawvane
Email: support@pawvane.com
Live Chat: Available on our website
Phone: +1 408-389-6765
Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)
Business Address: 15012 Meridian E Ste 4, Puyallup, WA 98375, USA